Our policy on returns is simple “We want you to be happy!”
If your not happy with your purchase in any way please return to us within 14 days and we will issue you a full credit by the same method you paid for your order, in the case of credit card it will be processed within 4 working days and then subject to your card providers system. Try to send it back as you received it. We could make this more complicated but to be honest we don’t want to lose you as a customer because you didn’t like one of our products, we have lot more for you to try!
Can I return or exchange a product I purchased from your online store?
- We don’t have a direct exchange, but we accept returns. This is permitted within 14 days upon receiving the order, and the amount will be added to your wallet once the return is processed
- We do not have a Cash Refund Policy. We can only add the amount of the returned item/s to your wallet which can be used for future purchase(excluding the shipping fee).
- Items must be in good condition with its original packaging/tags and invoice.
- Online Return:For the online return, we will arrange a pickup via courier. Please take note that for pickup, there will be AED 10.00 pickup charge which will be deducted from the wallet amount which will be added to your account
Which items are non-returnable?
- No return is accepted on cosmetics such as make-up, lipsticks, lotions, etc.
- Perfumes will not be accepted if the nylon packaging is torn or opened.
- Lingerie, undergarments, swimwear, and the like cannot be returned due to hygiene reasons
May I return a product from Special Deals?
Product/s that where ordered online from the Special Deals section can be returned.
If I refuse the whole shipment paid by card, will I get a refund including the shipping charge?
We will only refund the total amount of the returned items excluding the AED 13.00 shipping fee
Can I return an item to the same courier who delivered my shipment at the same time?
The couriers who deliver your shipment will unfortunately not be able to accept your returns. We have a policy of the next day pick-up schedule for a return via courier. Just let us know through any one of our customer service channels and we will arrange for the pick-up. Don’t worry our couriers will reach you the very next day without any delays.
In the case of credit card it will be processed within 4 working days and then subject to your card providers system, we will inform you of the progress of your refund by email so that you are kept up to date.
Damaged / Defective Items
If you received a damaged or incorrect item, simply get in touch with our Customer Care team within 24-48 hours upon receiving the order. Kindly send us an email to firstname.lastname@example.org and attached the photo of the damaged / defective item.
You may contact our customer service hotline at +971 5302606 (SAT – THU FROM 7 AM TO 7 PM), or send us a message via online chat. After reviewing the email you sent, our customer service team will contact you for assistance.
Mark Radford LLB(Hons)